Returns & Exchanges

Truefitt & Hill is committed to ensuring your complete satisfaction with our grooming essentials. If you are not entirely satisfied with your purchase, we offer a 30-day window for returns on unopened and unused products in their original packaging.

1

Initiate Your Request

Contact our concierge team via email with your order number and the reason for your return to receive a Return Authorization number.

2

Prepare Your Package

Securely pack the unused items in their original presentation boxes and include a copy of your original invoice to ensure efficient processing.

3

Dispatch the Shipment

Affix the provided shipping label or use a tracked courier service to send your parcel back to our distribution center.

4

Quality Inspection & Refund

Once our specialists verify the condition of the returned goods, a refund will be issued to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing